Roaming Care - International Toll Free Hotline

You can call our hotline from many countries and regions - our customer service officers are ready to help you.

Traveller customers have it even easier: simply call the FreeLine on *131*111# using your mobile phone^†.

Roaming Destinations	Access Channel	24-hour Dialling Method
Australia	Landline or Mobile	0011 800 2880 2688
Canada	Landline or Mobile	011 800 2880 2688
China	Landline or Mobile	400 100 2688
Indonesia	Landline	001 803 852 7413
Italy	Landline or Mobile	800 781 840
Japan	Landline (KDDI)	001 010 800 2880 2688
	Landline (Japan Telecom)	0041 010 800 2880 2688
	Landline (IDC)	0061 010 800 2880 2688
New Zealand	Landline	00 800 2880 2688
Philippines	Landline or Mobile (Globe Telecom)	1 800 8085 0010
Singapore	Landline	00 800 2880 2688
	Mobile (SingTel)	001 800 2880 2688
	Mobile (Mobile One)	002 800 2880 2688
South Korea	Landline	008 800 2880 2688
	Mobile (SK Telecom)^††	+800 28802688
	Mobile (KT Freetel)^††	001 800 2880 2688
Netherlands	Landline	0800 022 9649
Thailand	Landline or Mobile	001 800 2880 2688
USA	Landline	011 800 2880 2688
France / Germany / Macau / Malaysia / Switzerland / Taiwan / UK	Landline or Mobile	00 800 2880 2688

^†	Roaming charges apply for non-Traveller customers.
^††	Customers are required to use 3G enabled handset
Note: while you're abroad, local network providers will charge for local airtime usage if you call the hotline via your mobile phone.