|
|
For Apple, BlackBerry, Sharp, Vodafone, Toshiba, Xera, Sanyo and other exclusive handsets users, please see Repair service by SmarTone. These SmarTone exclusive handsets are supplied with a one-year warranty and handset accessories are supplied with a six-month warranty (unless otherwise specified).
If your handset brand is not listed above, please consult your handset manufacturer directly. You can also click below for more details:
Sony Xperia™, Motorola, Nokia, Samsung, Others
Repair service by SmarTone
 |
For Apple, BlackBerry, Sharp, Vodafone, Toshiba, Xera, Sanyo and other exclusive handsets users plus Mobile Broadband users can visit either one of the SmarTone customer centres on Hong Kong Island or Kowloon side for service:
| HONG KONG
|
|
KOWLOON
|
 |
|
 |
Address
Suite 1705 – 9, 17/F, Hang Lung Centre,
2 – 20 Paterson Street, Causeway Bay |
|
Address
Rm 1701-5, 17/F, Park-in Commercial Centre,
56 Dundas Street, Mongkok, Kowloon |
Opening hours
10:00am - 9:00pm, Monday - Saturday
11:00am - 9:00pm, Sunday and public holidays |
|
Opening hours
10:00am - 9:00pm, Monday - Saturday
11:00am - 9:00pm, Sunday and public holidays |
|
|
Most repairs (apart from exceptional cases) are completed within two hours. |
|
An inspection fee will be charged if the product warranty has expired. |
|
We also provide a free data back up service for repaired handsets. |
|
If you cannot come in person, you may authorise a third party to do so on your behalf by providing a signed authorisation letter together with a copy of your Hong Kong ID card. |
Note: please note that from 13 September 2007 our retail stores will no longer be able to accept handsets for repair.
Repair service by manufacturers
Here is some useful information on different manufacturers:
Sony Xperia™ Customer Service Centres
|
20/F, Ginza Plaza, 2A-2H Sai Yeung Choi Street, Mongkok, Kowloon |
Opening hours
11:00am - 8:00pm, Monday - Saturday
12:00am - 4:00pm, Sunday and public holidays
Enquiry hotline
8203 8863
Motorola Customer Service Centres
|
12/F Ginza Plaza, 2A-2H Sai Yeung Choi Street South, Mongkok, Kowloon |
Opening hours
10:00am - 7:00pm, Monday - Saturday
Close, Sunday and public holidays
Enquiry hotline
2506 3888
NOKIA Customer Service Centres
|
Unit 903, 68 Yee Wo Street, Causeway Bay, Hong Kong |
|
Unit 910-14, Park-in Commercial Centre, 56 Dundas Street, Mongkok, Kowloon |
Opening hours
11:00am - 8:00pm, Monday - Sunday
Enquiry hotline
2136 6338
Samsung Service Locations
|
Unit 1501, 15/F, Causeway Bay Plaza 1, 489 Hennessy Road, Causeway Bay, Hong Kong |
|
Unit 2102, 21/F, iSQUARE, 63 Nathan Road, Tsim Sha Tsui, Kowloon |
|
Unit 9-12, 10/F, Office Tower, Langham Place, 8 Argyle Street, Mongkok, Kowloon |
Opening hours
11:00am - 8:00pm, Monday - Sunday
Enquiry hotline
3698 4698
Note: Handset repair service for the Z308 is provided by SmarTone. Please see repair service.
|
|
|
|
