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Introduction
Services & charges
Top up methods
Customer services & sales outlets

Customer services & sales outlets


Teen 地派 PIN
Upon service activation, you will receive your 6-digit PIN via SMS
PIN is required for download
To change PIN, please press
The new PIN will be effective immediately.

Check account balance
We will inform you your total balance on your service activation date and on every monthly payment date.
You can check current account balance and per minute rate anytime by pressing on your handset.

Need help or want to know something, SmarTone is always willing to lend a hand.
Call Hotline, please press . Per minute rate applies
When roaming, you can press
Visit any SmarTone store

Sales outlets
It is convenient to purchase a top up voucher at any SmarTone store.
Top up vouchers are also available at over 800 news stands all over town displaying SmarTone signage.
Please select your nearest SmarTone store below.

Select district and/or area
   

Address: G/F, 58 Percival Street
Office hour:   Mon-Sat: 10:30am-10:30pm; Sun/PH: 10:30am-10:00pm
Services:  
- SmarTone Sales & Customer Service Centre
- Bill Settlement
- Service Change/Reconnection
- New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase
- Change Ownership
Suggested route:   MTR Causeway Bay Station Exit C, across the walkway
 

Address: Suite No. 1705-09, 17/F, Hang Lung Centre, 2-20 Paterson Street
Office hour:   Mon-Sat: 10:00am-9:00pm; Sun/PH: 11:00am-9:00pm
Services:  
- SmarTone Sales & Customer Service Centre
- Repair Service
- Mobile Data/Fax Services Applications
- Bill Settlement
- Service Change/Reconnection
- New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase
- Change Ownership
Suggested route:   MTR Causeway Bay Station Exit E
 

Address: Suite No. 1705-09, 17/F, Hang Lung Centre, 2-20 Paterson Street
Office hour:   These workshops are available in different timeslots.
Click here to check out
Services:  
- Workshops
Suggested route:   MTR Causeway Bay Station Exit E
 

Address: Shop G2, G/F, McDonald's Bldg, 46-54 Yee Wo Street
Office hour:   Mon-Sat: 10:00am-10:00pm; Sun/PH: 10:00am-10:00pm
Services:  
- SmarTone Sales & Customer Service Centre
- Mobile Data/Fax Services Applications
- Bill Settlement
- Service Change/Reconnection
- New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase
- Roaming Handset Rental Service
- Change Ownership
Suggested route:   MTR Causeway Bay Station Exit F, close to Yee Wo Street walkway
 

Experience Store
Address: Shop 1 G/F, Tak Shing House, 20 Des Voeux Road, Central, Hong Kong
Office hour:   Mon-Sat: 8:00am-8:30pm; Sun/PH: 11:00am-8:00pm
Services:  
- SmarTone Sales & Customer Service Centre
- Mobile Data/Fax Services Applications
- Bill Settlement
- Service Change/Reconnection
- New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase
- Roaming Handset Rental Service
- Change Ownership
Suggested route:   MTR Central Station Exit D2
 

Address: Shop No.2, G/F Unicon Trade Centre, No. 127-131 Des Voeux Road Central
Office hour:   Mon-Sat: 9:30am-8:30pm; Sun/PH: 11:00am-8:30pm
Services:  
- SmarTone Sales & Customer Service Centre
- Bill Settlement
- Service Change/Reconnection
- New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase
- Roaming Handset Rental Service
- Change Ownership
Suggested route:   MTR Sheung Wan Station Exit E3
 

Address: Shop 1025, Podium Level 1, IFC Mall, 1 Harbour View Street
Office hour:   Mon-Sat: 9:30am-9:00pm; Sun/PH: 10:00am-9:00pm
Services:  
- SmarTone Sales & Customer Service Centre
- Mobile Data/Fax Services Applications
- Service Change/Reconnection
- New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase
- Change Ownership
Suggested route:   MTR Hong Kong Station Exit D
 

Address: Shop 325, Level 3, New Jade Building Arcade, 233 Chai Wan Road
Office hour:   Mon-Sat: 10:00am-9:30pm; Sun/PH: 11:00am-9:30pm
Services:  
- SmarTone Sales & Customer Service Centre
- Bill Settlement
- Service Change/Reconnection
- New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase
- Change Ownership
Suggested route:   MTR Chai Wan Station Exit B
 

Address: Shop 12A, G/F, Tai On building, 57-58 Shaukeiwan road
Office hour:   Mon-Sat: 10:00am-9:30pm; Sun/PH: 11:00am-9:30pm
Services:  
- SmarTone Sales & Customer Service Centre
- Bill Settlement
- New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase
- Change Ownership
Suggested route:   MTR Sai Wan Ho Station Exit B
 

Address: No. 172 Johnston Road, Mei Wah Building
Office hour:   Mon-Sat: 10:00am-9:30pm; Sun/PH: 11:00am-9:30pm
Services:  
- SmarTone Sales & Customer Service Centre
- Mobile Data/Fax Services Applications
- Bill Settlement
- Service Change/Reconnection
- New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase
- Change Ownership
Suggested route:   MTR Wan Chai Station Exit A3, intersection of Johnston Road and Wai Chai Road, opposite to Tai Yau Building
 

Address: G/F Shop 7A, Ki Fu Bldg., 36-60F Tak Man St
Office hour:   Mon-Sat: 10:30am-10:00pm; Sun/PH: 11:00am-10:00pm
Services:  
- SmarTone Sales & Customer Service Centre
- Bill Settlement
- Service Change/Reconnection
- New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase
- Change Ownership
Suggested route:   Intersection of Tak Man Street and Man Siu Street, opposite Whampoa Garden
 

Address: Shop F, G/F, Lucky House, 18-24 Jordan Road
Office hour:   Mon-Sat: 10:30am-10:00pm; Sun/PH: 10:30am-10:00pm
Services:  
- SmarTone Sales & Customer Service Centre
- Bill Settlement
- Service Change/Reconnection
- New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase
- Change Ownership
Suggested route:   MTR Jordan Station Exit A, intersection of Jordan Road and Parkes Street
 

Address: Shop P49-50, Telford Plaza 1
Office hour:   Mon-Sat: 10:00am-9:30pm; Sun/PH: 10:30am-9:30pm
Services:  
- New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase
- Change Ownership
Suggested route:   MTR Kowloon Bay Station Exit A, Telford Garden Podium
 

Address: Shop C-27, Concourse Level, apm, Millennium City 5, Kwun Tong
Office hour:   Mon-Sat: 11:30am-11:00pm; Sun/PH: 11:30am-11:00pm
Services:  
- SmarTone Sales & Customer Service Centre
- Mobile Data/Fax Services Applications
- Bill Settlement
- Service Change/Reconnection
- New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase
- Roaming Handset Rental Service
- Change Ownership
Suggested route:   MTR Kwun Tong Station Exit A2
 

Address: Rm 1701-5, 17/F, Park-in Commercial Centre, 56 Dundas Street
Office hour:   Mon-Sat: 10:00am-9:00pm; Sun/PH: 11:00am-9:00pm
Services:  
- SmarTone Sales & Customer Service Centre
- Repair Service
- Mobile Data/Fax Services Applications
- Bill Settlement
- Service Change/Reconnection
- New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase
- Change Ownership
Suggested route:   MTR Yau Ma Tei Station Exit A2, close to Gala Place
 

Address: Shop 5&6, G/F, Pakpolee Commercial Centre, No.1A Sai Yeung Choi Street South
Office hour:   Mon-Sat: 10:00am-10:00pm; Sun/PH: 11:00am-10:00pm
Services:  
- SmarTone Sales & Customer Service Centre
- Bill Settlement
- Service Change/Reconnection
- New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase
- Change Ownership
 

Address: Shop No.1, G/F, Sim City of Chung Kiu Commercial Bldg, No. 47-51 Shantung St
Office hour:   Mon-Sun/PH: 11:00am-10:30pm
Services:  
- Mobile Data/Fax Services Applications
- Service Change/Reconnection
- New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase
- Change Ownership
Suggested route:   MTR Mong Kok Station Exit E2, near Bank Centre
 

Address: Shop G20, G/F, Pioneer Centre, 750 Nathan Road
Office hour:   Mon-Sat: 10:30am-10:00pm; Sun/PH: 10:30am-10:00pm
Services:  
- Mobile Data/Fax Services Applications
- Bill Settlement
- Service Change/Reconnection
- New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase
- Change Ownership
Suggested route:   MTR Prince Edward Station Exit B2
 

Address: Room 920, Park-in Comm. Ctr, 56 Dundas St, Mongkok
Office hour:   These workshops are available in different timeslots.
Click here to check out
Services:  
- Workshops
Suggested route:   MTR Yau Ma Tei Station Exit A2, close to Gala Place
 

Address: Shop A2, G/F, Kam Wah Mansion, 226-242 Cheung Sha Wan Road
Office hour:   Mon-Sat: 10:30am-10:00pm; Sun/PH: 10:30am-10:00pm
Services:  
- Bill Settlement
- Service Change/Reconnection
- New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase
- Change Ownership
Suggested route:   MTR Sham Shui Po Station Exit D1, near the Jockey Club
 

Address: G/F, The Bodynits Building, No. 3 Cameron Road
Office hour:   Mon-Sat: 10:00am-10:00pm; Sun/PH: 11:00am-10:00pm
Services:  
- SmarTone Sales & Customer Service Centre
- Mobile Data/Fax Services Applications
- Bill Settlement
- Service Change/Reconnection
- New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase
- Change Ownership
Suggested route:   MTR Tsim Sha Tsui Station Exit B2
 

Address: Shop 119, 2/F, Kwai Chung Plaza, 7-11 Kwai Foo Road
Office hour:   Mon-Sat: 10:30am-10:00pm; Sun/PH: 10:30am-10:00pm
Services:  
- SmarTone Sales & Customer Service Centre
- Bill Settlement
- Service Change/Reconnection
- New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase
- Change Ownership
Suggested route:   MTR Kwai Fong Station Exit D
 

Address: Shop No. 2248, Level 2, Sunshine City Plaza
Office hour:   Mon-Sat: 10:00am-9:30pm; Sun/PH: 10:30am-9:30pm
Services:  
- Bill Settlement
- New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase
- Change Ownership
Suggested route:   MTR Ma On Shan Station Exit B
 

Address: Shop 359, Level 3, Phase I, New Town Plaza
Office hour:   Mon-Sat: 10:00am-10:00pm; Sun/PH: 11:00am-10:00pm
Services:  
- SmarTone Sales & Customer Service Centre
- Mobile Data/Fax Services Applications
- Bill Settlement
- Service Change/Reconnection
- New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase
- Roaming Handset Rental Service
- Change Ownership
Suggested route:   MTR Sha Tin Station Exit A1
 

Address: Shop No. 209-210, Level 2, Landmark North
Office hour:   Mon-Sat: 10:00am-9:30pm; Sun/PH: 11:00am-9:30pm
Services:  
- SmarTone Sales & Customer Service Centre
- Mobile Data/Fax Services Applications
- Bill Settlement
- Service Change/Reconnection
- New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase
- Change Ownership
Suggested route:   MTR Sheung Shui Station Exit D
 

Address: Shop 30, G/F, Fortune Plaza, No. 4 On Chee Rd
Office hour:   Mon-Sat: 10:00am-9:30pm; Sun/PH: 10:30am-9:30pm
Services:  
- Bill Settlement
- Service Change/Reconnection
- New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase
Suggested route:   Close to On Cheung Rd, Fortune Plaza exit , next to the car park exit
 

Address: UG78-79, Metro City Plaza, Phase II, 8 Yan King Road
Office hour:   Mon-Sat: 10:30am-10:00pm; Sun/PH: 10:30am-10:00pm
Services:  
- Bill Settlement
- Service Change/Reconnection
- New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase
- Change Ownership
Suggested route:   MTR Po Lam Station Exit A2
 

Address: Shop 148, Maritime Square
Office hour:   Mon-Sat: 10:00am-9:30pm; Sun/PH: 11:00am-9:30pm
Services:  
- SmarTone Sales & Customer Service Centre
- Bill Settlement
- Service Change/Reconnection
- New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase
- Change Ownership
Suggested route:   MTR Tsing Yi Station Exit A, opposite the Jockey Club
 

Address: Shop No. 6D, G/F, Dang Fat Mansion, 10-16 Tai Ho Rd
Office hour:   Mon-Sat: 10:00am-10:00pm; Sun/PH: 11:00am-10:00pm
Services:  
- Mobile Data/Fax Services Applications
- Bill Settlement
- Service Change/Reconnection
- New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase
- Roaming Handset Rental Service
- Change Ownership
Suggested route:   MTR Tsuen Wan Station Exit A1, close to the Red Cross Tsuen Wan Blood Donor Centre
 

Address: Shop 228, 2/F, City Landmark 1, Chung On Street
Office hour:   Mon-Sat: 10:00am-9:30pm; Sun/PH: 11:00am-9:30pm
Services:  
- SmarTone Sales & Customer Service Centre
- Mobile Data/Fax Services Applications
- Service Change/Reconnection
- New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase
- Change Ownership
Suggested route:   MTR Tsuen Wan Station Exit B2, near Jockey Club Tak Wah Park
 

Address: Shop No. 2072-2073 & 2075-76, 2/F, Tuen Mun Town Plaza Phase I
Office hour:   Mon-Sat: 10:00am-10:00pm; Sun/PH: 10:30am-10:00pm
Services:  
- SmarTone Sales & Customer Service Centre
- Mobile Data/Fax Services Applications
- Bill Settlement
- Service Change/Reconnection
- New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase
- Change Ownership
Suggested route:   Tuen Mun Bus Terminus
 

Address: Shop D8, G/F, Lok Sing Building, 8-16 Kau Yuk Road
Office hour:   Mon-Sat: 10:00am-9:00pm; Sun/PH: 11:00am-9:00pm
Services:  
- SmarTone Sales & Customer Service Centre
- Service Change/Reconnection
- New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase
- Change Ownership
Suggested route:   MTR Tai Tong Road Station, opposite City Mall
 

Address: Shop 4, G/F, Yeun Long Trade Ctr, 99-109 Castle Peak Rd
Office hour:   Mon-Sat: 10:00am-9:00pm; Sun/PH: 10:00am-9:00pm
Services:  
- SmarTone Sales & Customer Service Centre
- Bill Settlement
- Service Change/Reconnection
- New Subscription/Handsets, Accessories & Stored-value SIM Cards Purchase
- Change Ownership
Suggested route:   MTR Tai Tong Road Station, intersection of Fook Hong Street and Castle Peak Road, near Yuen Long Landmark
 


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